Refund policy

We want you to be happy with your purchase. If there is a problem with your order, please contact us and we will do our best to help.

1. Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • The perfume must be unused and unopened.

  • The product must be in its original packaging.

  • The product must be in the same condition as when you received it.

  • You must provide your order number or proof of purchase.

Because perfume is a personal-use product, we cannot accept returns of perfumes that have been opened, sprayed, tested or used, unless the product is faulty or was damaged when you received it.

2. Damaged or Incorrect Items

Please contact us as soon as possible if:

  • Your perfume arrived damaged.

  • You received the wrong product.

  • Your order is missing an item.

Please contact us within 48 hours of receiving your order at returns@gratèperfumes.co.za and include:

  • Your order number.

  • A description of the problem.

  • Clear photos of the product and packaging.

We will review the issue and, where appropriate, arrange a replacement or refund.

3. Change of Mind

If you change your mind about your purchase, you may request a return within 14 days of delivery, provided the perfume is unopened, unused and in its original packaging.

The customer is responsible for the cost of returning an item due to a change of mind.

Original delivery fees are generally non-refundable unless the item was faulty, damaged, or we sent you the wrong product.

4. Refunds

Once we receive and inspect your returned product, we will let you know whether your refund has been approved.

Approved refunds will be made to the original payment method.

Please allow a reasonable processing period for the refund to appear in your account, depending on your bank or payment provider.

5. Exchanges

We may offer an exchange for an eligible unopened product.

If the replacement product is unavailable, we may offer a refund instead.

6. Products That Cannot Be Returned

We cannot accept returns for:

  • Opened or used perfumes.

  • Perfumes that have been sprayed or tested.

  • Products without their original packaging.

  • Products damaged after delivery due to improper handling.

  • Products returned after the applicable return period, unless required by law.

This does not affect your legal rights where a product is faulty, damaged, incorrectly supplied, or otherwise does not meet applicable consumer protection requirements.

7. Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs.

If the return is because we sent the wrong item or the product arrived damaged or faulty, we will work with you to resolve the issue and, where applicable, cover reasonable return costs.

8. How to Request a Return

To request a return, please contact us at:

Email: returns@gratèperfumes.co.za

Please include your order number, reason for the return, and photos where applicable.

Do not send products back before receiving return instructions from us.

9. Important Notice About Fragrance

Fragrance preferences are personal. Differences in how a perfume smells on your skin can occur because of body chemistry, skin type, temperature and other factors.

For this reason, we cannot accept returns simply because you do not like the scent after opening or using the perfume.

We recommend carefully reading the fragrance description and notes before placing your order.

10. Policy Changes

We may update this Returns & Refunds Policy from time to time. The latest version will always be published on our website.

If you have any questions about returns or refunds, please contact our customer service team.