Shipping policy

 

Thank you for shopping with us. We want your order to reach you safely and as quickly as possible.

1. Where We Deliver

We currently deliver orders within South Africa.

We deliver to most residential and business addresses. Some remote areas may take longer to deliver and may be subject to additional delivery charges.

2. Order Processing

Orders are usually processed and packed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

During sales, promotions, holidays, or periods of high order volumes, processing may take a little longer. If there is a significant delay, we will do our best to keep you informed.

3. Delivery Times

Once your order has been dispatched, estimated delivery times are:

  • Major cities and surrounding areas: 2–5 business days

  • Other towns and areas outside major cities: 3–7 business days

These are estimated delivery times and are not guaranteed. Delays may occur because of courier disruptions, severe weather, public holidays, incorrect address information, or other circumstances outside our control.

4. Shipping Fees

Shipping fees are calculated at checkout based on your delivery address and the size or weight of your order.

Any applicable shipping fee will be displayed before you complete your purchase.

From time to time, we may offer free shipping promotions. The terms of any free-shipping promotion will be displayed on our website or during checkout.

5. Tracking Your Order

Once your order has been dispatched, you may receive a shipping confirmation containing your tracking information.

You can use the tracking information provided to follow the progress of your delivery.

Please allow some time for tracking information to become active after your parcel has been collected by the courier.

6. Incorrect or Incomplete Delivery Information

Please make sure that your delivery address, contact number, email address, and other delivery information are correct before completing your order.

We cannot be held responsible for delays or additional delivery costs caused by incorrect or incomplete information supplied by the customer.

If you notice that you have entered the wrong delivery information, please contact us as soon as possible. We will try to assist before your order is dispatched.

7. Missed Deliveries

The courier may attempt to contact you or make another delivery attempt if you are unavailable.

If a delivery cannot be completed because the recipient is unavailable or the address cannot be located, the parcel may be returned to us.

Additional delivery charges may apply if the parcel needs to be sent again because of incorrect information or repeated unsuccessful delivery attempts.

8. Damaged Parcels

We take care when packing your order.

If your parcel arrives visibly damaged, please take photographs of the parcel and the products before opening or disposing of the packaging and contact us as soon as possible.

We will assess the matter and assist you in accordance with our returns and refund policy and applicable South African consumer law.

9. Missing or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will contact the relevant courier where necessary and assist with tracking your parcel.

Please note that delivery dates provided by the courier are estimates and may change due to circumstances outside our control.

10. Products Damaged During Delivery

If a product is damaged during delivery, please contact us as soon as reasonably possible after receiving your order.

Please provide:

  • Your order number

  • Photographs of the parcel and damaged product

  • A short description of the problem

We will review the issue and determine the appropriate solution in accordance with our returns policy and applicable law.

11. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Us

If you have any questions about your order or our shipping policy, please contact us through the contact details provided on our website.

Thank you for choosing to shop with us.